Privacy Policy

1. Introduction

Elite Safe Ride LLC (“Elite Safe Ride”, “Company”, “We”, “Us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, booking platform, passenger web application, driver web application, dispatch systems, and related services (collectively, the “Services”).

2. Information We Collect

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment details (processed via secure third-party providers)
• Special ride requests or notes
• Ratings, reviews, and feedback

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• IP address
• Date and time of access
• Usage data related to booking and ride activity

2.3 Location Information

When you use our Services, we may collect location data including:

• Pickup and destination locations
• Real-time driver GPS location during active rides
• Route, distance, and estimated time of arrival (ETA)

2.4 Communications

We collect records of communications between passengers, drivers, and Elite Safe Ride, including:

• SMS messages
• Phone calls routed through proxy numbers
• In-app messages

Communications may be monitored or recorded where permitted by law for quality, safety, training, and dispute resolution purposes.

3. How We Use Your Information

We use your information to:

• Provide and operate transportation services
• Process bookings, payments, and refunds
• Facilitate communication between drivers and passengers
• Provide customer support
• Send service-related notifications (ETAs, ride status, confirmations)
• Improve service quality and platform performance
• Ensure safety, security, and fraud prevention
• Comply with legal and regulatory obligations

4. How We Share Your Information

4.1 With Drivers

We share necessary passenger information with drivers, such as name, pickup location, and destination required to complete a ride.

4.2 With Service Providers

We may share information with trusted third parties that help us operate the Services, including:

• Payment processors
• SMS and communication providers
• Mapping and GPS service providers
• Hosting and infrastructure providers

4.3 For Legal and Safety Reasons

We may disclose your information if reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Enforce our Terms & Conditions
• Protect the rights, safety, and property of Elite Safe Ride, users, drivers, or the public

5. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services
• Meet legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information (subject to legal obligations)
• Opt out of non-essential communications

Requests can be submitted through our website or customer support channels.

8. SMS and Marketing Communications

By opting in, you consent to receive SMS messages related to your rides and services. Message and data rates may apply. You may opt out at any time by replying “STOP”.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date. Continued use of the Services indicates acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through elitesaferides.com.